Frequently Asked Questions

Did you know that marble, limestone, travertine, onyx and other calcite based stones are very sensitive to acids? Be sure to avoid acid based cleaning products and spills of acidic liquids. If you do have a spill, try to wipe it up as soon as possible.

Q: I have a beautiful entry rug. Will it harm my stone floor?

A: Rugs are a good idea to catch dirt and grit. However, there are a few things to keep in mind. It is important to use rug holders designed to go under rugs to keep them in place. Sliding rugs are not only dangerous, they are a constant source of new scratches. Do not use rugs that are backed with rubber or latex.

Q: What do I need to do in order to care and maintain my new countertops?

A: Using coasters under glasses and placing hot items on trivets or pot holders will help to keep your natural stone looking like it did the day it was installed. Many food items and drinks may contain acids that could etch or dull your stone. Countertops should be cleaned with a mild liquid dishwashing detergent and warm water. Do not use any household cleaning products as this may break down the sealer on granite and may actually damage the surface of marble, limestone or travertine? If the  surface of the countertop is beyond the normal house cleaning.  It’s time to call Marbletransformerz to bring it back to life.

Q: What is a sealer and how do I know when it is time to apply this to my countertops?

A: Natural stone can be dense or porous and is absorbent to some degree. Stones that have more swirls or veins tend to be more porous and absorbent. A sealer is like a coat of armor for your countertop. Sealer will decrease the opportunity for something to stain or harm your surface. A protected stone will be easier to clean, resist staining, and provide a safer and healthier environment. Also, by sealing your stone, you will retain the natural beauty of the surface.

To test your countertops sealants, apply a drop of water at least ½-inch in diameter to the stone and let stand for at least 7-10 minutes. Cover with a glass to reduce evaporation. If the stone does not darken then it is probably sealed against water-based stains. To ensure the beauty of your stone, we recommend sealing your stone yearly.

Q: What is the difference between marble and granite?

A: Most of the time marble and granite can be identified by visible particles at the surface of the stone. Marble has veining and granite has a more fleck like/ granular appearance. Natural stone is categorized into two general categories according to its composition. Siliceous stone is composed mainly of silica or quartz like particles. It tends to be very durable and easy to clean. Included in this category are granite, slate, and sandstone. Calcareous stone is composed mainly of calcium carbonate. It is sensitive to acidic cleaning products and frequently requires different cleaning procedures than siliceous stone. Types of these stones include marble, travertine, limestone & onyx

Q: What is the difference between Quartzites and granites?

A: Whereas granite is an igneous rock found more abundantly than quartzite, deep in the earth’s crust, providing the base for the many continents’ sedimentary rock, quartzite consists of a larger volume of quartz than granite; under heat and pressure combined, quartzite is formed from sandstone and quartz, and with the amount of pressure undergone, empty grains of sandstone are stuffed with quartz. This means quartzite is actually harder. On the Mohs scale of hardness, from 1 to 10 with 10 being the hardest, granite measures in at around 6-6.5, and quartzite measures in at approximately 7.

Q: My floors had a beautiful shine when new. How can I restore that new shine?

A: If your floor is not deeply scratched, surface polishing may bring back an acceptable shine. However, existing scratches may remain. If your floor has worn badly, a complete restoration is warranted. This decision should be made between you and us.

Q: I just purchased marbletransformerz daily spray cleaner. How often may I use the cleaner? I don’t want to over do it, but love a clean, shiny counter.

A: You can use the cleaner everyday… 3,4, or even 5 times a day. This light duty cleaner is safe to use on natural stone counter tops.

Q: Is a granite kitchen counter top more porous than marble?

A: Generally speaking, yes. The pores in granite are generally larger than the pores in marble.

Q: How often do I need to apply a sealer?

A: we recommend every 6 months to a year.

Q: Will a sealer make my floor slippery?

A:  penetrating sealer such is designed to penetrate below the surface of the stone. Because of this, it will not make your natural stone flooring any more or less slippery. It won’t change the color either.

Q: My brand new natural stone flooring was sealed with 3 coats of sealer. I accidentally spilled orange juice on it. I wiped it up immediately and washed the area with warm soapy water. Now I have a dull mark there! Should I seal it again?

A: No, don’t seal it again. Your natural stone  floor is etched. This was caused by the acids in the orange juice.  is a calcite based stone and acidic substances will cause etching or surface damage to your stone. At this point its  beyond cleaning and sealing.  Needs to be removed by a professional here at marbletransformerz.

Q: is there routine, daily or weekly maintenance I should be performing?

A: The #1 culprit of damage to floors is dirt, (grit, sand & dust). The best treatment for your floor is a dry, untreated microfiber dust mop or vacuum, used every day when possible. Damp mopping is recommended on a weekly basis and whenever there are visible spills. For more information about stone care, give us a call.

Q: Why won’t the water spots on my marble or travertine clean up?

A: These are not water spots, but an etch mark in the surface of the stone. This is what happens when an acidic substance comes in contact with any calcium based stone. To get rid of the etch marks, the stone will need to be polished out, much like a gemstone would have to be if it were scratched.

Q: My Natural Stone countertops are no longer shiny. How do I get the shine back?

A: Most of the time when a customer asks us why their countertop is not shiny anymore, it turns out that some sort of film is sitting on the surface. This happens when one does not use the proper cleanser, or when they clean their granite surface with water and dish soap. (This will eventually lead to soap film build up.) Give us a call. We can provide solutions for you.

Service and Pricing

Q: Do you charge an estimate fee?

A: The estimate we offer is free, There may be an occasion, under special circumstances, that we may ask for this, but only if we tell you upfront.